The Need
Recognizing a need in the market for a hardware maintenance management tool that could accommodate multiple vendor products and customers, Meridian chose Adage to build their m-power tool. This system provides customers, sales personnel, and administrative staff the ability to store maintenance information about various IT assets in the enterprise.
The Solution
The m-power system is 100% web-based and is broken into two major functional areas: client and administrative portal. These sections are described below.
Client:
Upon login, a customer is presented with current, pending, and completed requests. Additionally, quick views of maintenance contracts status are shown. With this information, a customer can determine which change requests and contracts require action. The customer is also presented with numerous options for locating an asset and its contract status.
Upon finding an asset or group of assets, customers can submit a change request for the item. This can include increasing or decreasing the maintenance coverage of an item, a location move/add/change, or contract move.
Admin:
The administrative section of the m-power application provides employees of Meridian access to various customers' information. This includes general customer information, users, locations, contracts, and change requests.
Manufacturers are setup and maintained by authorized personnel. This includes such items and manufacturer contacts, general information, products, and service levels. Product types can be created with specific product properties for each product.
The system features a comprehensive import feature that allows an administrative user the ability to import products from Excel spreadsheets that are not in any particular format. With this flexibility the system can accommodate data from just about any system. Additionally, lists of assets, users, contracts, etc. can be exported from the system to Excel as needed.
Technology
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Operating System:
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Microsoft Windows 2003 |
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Web Server:
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Microsoft Internet Information Server 6.0 |
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Software:
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C# .NET |
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Database:
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Microsoft SQL Server 2000 |
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