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Strategy

Empathy for real people is the basis for inspiration, ideation, and insight.

In everything we do, we believe that a people-first approach leads to the most transformative outcomes. We start with research to understand the people and the nature of the challenge. We then synthesize our findings to identify insights and opportunities. The resulting organizing idea serves as a guiding light for forming new behavior-changing experiences.

Activities
  • User Research
  • Discovery Workshops
  • Technical Discovery
  • Strategy Workshops
Outputs
  • Digital Transformation Strategy
  • Content Strategy
  • User Journeys
  • Strategic Prioritization & Roadmapping
Design

Iterative, agile process means we design, prototype, usability test, and validate our products.

Multidisciplinary teams of strategists, designers, and developers collaborate on concepts and challenge ideas. We build and test prototypes with end users and stakeholders, while learning from each iteration.

Activities
  • Interactive Prototyping
  • User Experience Design (UX)
  • User Interface Design (UI)
  • Usability Testing
  • Data & Analytics
Outputs
  • Vision Formation
  • Technical Planning
  • Product Roadmap
  • Platform Design
  • Product Design
  • Experience Design
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Technology

We develop websites with one goal in mind: to exceed expectations.

The platforms we build operate at peak performance and our team is dedicated to the seamless integration of your site’s existing systems. As we prepare for launch our teams test with customers, refine, and optimize performance.

Activities
  • Complex Commerce (Membership, Subscriptions, Events, Product Catalogs, Inventory)
  • Integrations (ERP, CRM, PIM, AMS, Tessitura)
  • Front & Back-End Development
  • CMS Development in Episerver & Umbraco
  • Managed Services /Hosting
Outputs
  • Launch Ready Marketable Product
  • Data Analytics Platform Setup
  • Personalisation Plan
  • Optimization Plan
  • Load Testing
  • Performance Scaling
Marketing

Persona based, journey centered, data driven.

Great platforms are built on keen understanding of audiences and personas. Behavior changing marketing leverages user journeys as the basis for a systematic, targeted, and data driven marketing automation.

Activities
  • Audience Research
  • Customer Journey Discovery
  • Content Development
  • Marketing Automation Strategy
  • Customer Data Integration
  • SEO/PPC Strategy
Outputs
  • SEO/PPC Guidelines
  • New Audience Development
  • Discover your best customers
  • Progressive Customer Profiling
  • Campaign Execution
  • List Optimization
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Cross Functional Teams

Multi-Disciplinary Teams

We bring together a diverse team of strategists, engineers, designers and subject matter experts to work collaboratively with our clients. Our teams identify consumer insights and needs and product opportunities to develop product and service concepts, before designing, prototyping and testing them with users.

Services

Strategy

In a ever changing digital landscape we work to discover opportunities to connect organizations and audiences.

  • Research & Insights
  • Opportunity Analysis
  • Positioning
  • Feature Planning
  • Ecosystem Planning
  • Content Strategy
  • Measurement & Analytics
  • Conversion Rate Optimization
Marketing

Marketing leveraging the latest in automation that is personalized, lead generating, conversion optimized, user persona and user journey focused.

  • Marketing Automation
  • Campaign Design
  • CRM Integration
  • Email Marketing
  • Progressive Profiling
  • Lead Generation
  • Tessitura Integration
Design

We believe that there is no such thing as a “technology” project. We design with a people first mindset.

  • Product Design
  • Service Design
  • Brand (Digital)
  • User Experience Design
  • User Interface Design
  • Usability Testing
  • WCAG 2.0 AAA Best Practice
Technology

We are coders at our core. We know what will work and we know how to prioritize to meet business value first.

  • eCommerce Implementations
  • Web & Application Development
  • Platform Review & Recommendation
  • CRM & Marketing Automation Implementation
  • Episerver CMS and Commerce Integrations
  • Epi Find Implementation
  • Epi Personalization Implementation
  • Azure Hosting and Managed Services